An intelligent customer service routing system that leverages AI for automation and seamless human escalation, using OpenAI’s GPT-4o Real-Time API for natural language processing.

🚀 Key Features

• ✅ AI-Powered Speech-to-Text and Text-to-Speech
• ✅ Web-based Voice Chat Integration
• ✅ Efficient Query Routing System
• ✅ Human Agent Escalation
• ✅ Real-time Analytics Dashboard
• ✅ Multi-channel Support

💻 Tech Stack

• Next.js
• OpenAI GPT-4o API
• WebSocket
• Tailwind CSS
• ShadCN UI
• Clerk Authentication

Note

• This project is a work in progress and is not yet fully functional.